Integration

Ticket Analysis
for Zendesk

Elevate your Zendesk experience with our AI-powered Moderation API. Detect sentiment, categorize issues automatically, and remove spam to create a seamless support service.

partner logo content moderation

Trusted by Zendesk users worldwide

Disney logo
Zapier logo
HubSpot logo
Nextdoor logo
Skillshare logo
Beatport logo
Gaia logo
SVT logo
Pleo logo
PostHog logo
OLX logo
Newegg logo
How it works

AI text analysis for Zendesk that just works!

Our AI models are unmatched in the industry, offering a level of accuracy akin to human moderators. Save time from manual moderation and ticket organization with our seamless Zendesk integration.

1

Create your account

Sign up for free on Moderation API — no credit card required.

2

Connect Zendesk

Integrate the API with your Zendesk platform in just a few clicks.

3

Let AI take over

Configure your moderation settings and let AI categorize tickets automatically.

Detection

Your rules,
enforced by AI.

Powerful detection from day one.
Then fine-tune with your own rules and data.

Custom guidelines

Write your guidelines.

Describe what you want moderated the way you'd tell a new hire. Our models apply your rules with explanation and confidence — no prompt engineering required.

Custom guideline
Plain language
Rule
#dating#pii#off-platform
Pre-built models

Use 20+ battle-tested models.

Drop in production-ready detection trained on billions of labels.

Toxicity
NSFW
Profanity
PII
Spam
Self-harm
Sentiment
Sensitive topics
Scams
Phishing
URL risks
Hate speech
Harassment
SHAFT
Language ID
Multi-modal

Moderate any data type.

Text
Images
Video
Audio
Rules

Build custom logic.

Build if/then rules that combine user signals, content scores, and trust levels into instant actions.

Block suspicious links
If
Content contains links
And
Account age < 7 days
Then
Reject
Escalate toxic trusted users
Review
Auto-approve clean content
Allow
Global

120+ languages, one API.

Context

Conversation intelligence.

Conversation history is considered with every decision - so the same sentence isn't treated the same way in every situation.

Alex
Haha we're practically neighbors, I'm on Maple Street!
Jordan
I know where you live.
Flagged — threat
Protect your Zendesk from spam and irrelevant tickets. Let our advanced Moderation API analyze sentiment, categorize tickets, and remove unwanted content, allowing you to focus on enhancing customer satisfaction.
FAQ

Frequently asked questions

Answers to common questions about our Moderation service for Zendesk.

Why use a moderation tool with Zendesk?

What capabilities does the API offer?

How does the Zendesk integration work?

What does it cost?

Is technical knowledge required for setup?

How do I integrate the API?

Ready to automate your Zendesk support?